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Terms & Conditions

Last updated: 30 September, 2026

1. Agreement to Terms

Welcome to Zanoox FZE. These Terms & Conditions apply when you visit our website, submit a moving request, register as a vendor, or use any part of our platform.

By using Zanoox, you agree to follow these Terms and all applicable UAE laws. If you do not agree, please do not use our website or services.

2. Who We Are and What We Do

Zanoox FZE ("Zanoox", "we", "us", "our") is a moving lead-generation marketplace based in Dubai, UAE. We connect customers who need moving services with independent movers and packers.

Please understand this clearly:

Zanoox is not a moving company. We do not move, pack, store, or transport goods ourselves.

All moving-related services are provided by independent third-party vendors.

Vendors set their own prices, terms, availability, and service standards.

Any agreement between a customer and a vendor is only between those two parties. Zanoox is not part of that contract.

3. Key Terms Used

  • Customer: A person or business that submits a moving request.
  • Vendor: A moving, packing, storage, or related company registered on Zanoox.
  • Lead: A customer's moving request shared with vendors on our platform.
  • Wallet: The prepaid balance in a vendor's account, used to unlock leads.
  • Deposit: Money a vendor pays into Zanoox's bank account to add balance to the wallet.
  • Platform: Our website, vendor portal, and related tools.

4. Who Can Use Zanoox

  • You must be at least 18 years old and legally able to enter into a contract.
  • Businesses must be legally registered and allowed to operate in the UAE.
  • You must give true, complete, and up-to-date information.
  • You are responsible for keeping your login details safe and for everything done through your account.

PART A: TERMS FOR CUSTOMERS

5. Submitting a Moving Request

  • You can submit a request through our website form, phone, WhatsApp, or email.
  • By submitting, you allow Zanoox to check your request and share it with relevant vendors.
  • Your details (name, phone number, email, moving locations, and job details) will be shared with vendors so they can contact you with quotes.
  • Submitting a request is free and does not oblige you to hire any vendor.

6. Accuracy of Your Information

Please give correct details, such as pickup and drop-off locations, floor level, lift access, the amount and type of items, and your moving date. Wrong or missing details can change the final price, cause delays, or lead to a vendor cancelling. Any extra cost caused by wrong information is your responsibility.

7. Quotes and Choosing a Vendor

  • Vendors may contact you with quotes, availability, and questions.
  • Zanoox does not fix, control, or guarantee any vendor's price.
  • You are free to compare vendors and choose the one you prefer.
  • Please ask for a written quote or confirmation before booking. It should list the services, price, date, and any extra charges.
  • Zanoox does not endorse or recommend any specific vendor. We check vendors before they join, but we cannot guarantee the quality of every service.

8. Payments Between Customer and Vendor

  • You pay the vendor directly, based on what you agreed with them. 
  • Customers are not required to pay Zanoox anything to submit a request.
  • Zanoox is not responsible for deposits, advance payments, or extra charges you agree with a vendor.
  • We strongly advise you to get a receipt or invoice for every payment.
  • Zanoox will never ask a customer to transfer money to a Zanoox bank account for a move. If someone asks you to, please contact us immediately.

9. Items You Can and Cannot Move

You confirm that everything you give to a vendor is legally yours (or you have permission to move it). You must not ask a vendor to move:

  • Illegal goods, drugs or stolen property
  • Explosives, fireworks, weapons or ammunition
  • Flammable, toxic or hazardous chemicals, gas cylinders or fuel
  • Medical or biological waste
  • Live animals, unless the vendor clearly agrees
  • Cash, jewellery, passports, important documents, or other high-value items (please carry these yourself)

Vendors may refuse to move any item they think is unsafe or illegal.

10. Cancellations and Changes

  • If you need to cancel or reschedule, please tell the vendor as early as possible.
  • Cancellation charges, if any, are decided by the vendor and should be agreed before booking.
  • Please also inform Zanoox if your request is no longer needed, so we stop sharing it with vendors.

11. Damage, Loss and Claims

  • The moving service is provided by the vendor, so any damage, loss, delay or complaint about the move is between you and the vendor.
  • Before the move, take photos of valuable items and note their condition.
  • On the day, check your items when they arrive and report any damage to the vendor immediately, and ideally in writing.
  • Ask the vendor whether they have insurance and what it covers.
  • If a problem happens, you can contact Zanoox support. We may help by passing on your complaint, but we are not responsible for settling or paying the claim.

12. Customer Behaviour

You must be polite and respectful to vendors and our team. You must not give false requests, spam the platform, misuse vendor details, or harass anyone. We may block requests or users who break these rules.

13. Reviews and Feedback

If you post a review, it must be honest, fair, and based on your real experience. We may remove reviews that are false, abusive, unlawful, or promotional.

PART B: TERMS FOR VENDORS

14. Vendor Registration and Verification

  • You must submit correct business details, including your company name, trade licence, contact details, and service areas.
  • Zanoox may review and verify your profile. We can approve, reject or ask for more documents at our choice.
  • You must keep your details updated. Approval does not mean Zanoox endorses or guarantees your business.

15. Your Legal Duties as a Vendor

You confirm and promise that:

  • You hold a valid UAE trade licence and all permits needed to run your moving business.
  • You have trained staff, proper vehicles, and equipment.
  • You follow all UAE laws, including labour, traffic, safety, VAT, and consumer laws.

16. Independent Business Status

You are an independent business. You are not an employee, agent, partner or representative of Zanoox. You are fully responsible for your own staff, vehicles, pricing, taxes, salaries, and business decisions.

17. Wallet, Payments and Buying Leads

17. 1 How the pay-per-lead system works
  • Zanoox works on a pay-per-lead system.
  • You add money to your wallet and pay only when you unlock a lead.
  • You choose which leads to buy. You are never forced to buy a lead.
17. 2 How to add money to your wallet

Wallet top-ups are made by bank deposit or FAB deposit only. Follow these steps:

  • Deposit the amount into Zanoox FZE's official bank account.
  • Zanoox will check and verify your payment.
  • Once your payment is approved, the amount is credited to your wallet.
17. 3 Approval and processing
  • Money is added to your wallet only after Zanoox approves the payment. It is not credited automatically at the time of deposit.
  • Approval usually takes [e.g., a few working hours / 1 working day], but timing may vary depending on bank processing, weekends and public holidays.
  • To approve your payment, we may ask for extra proof, such as the sender's name, the transaction reference number or a bank statement.
  • We may delay, reject or hold a deposit if the details do not match, the proof is unclear or altered, or we suspect fraud.
17. 4 Important payment rules
  • Pay only into the official bank account of Zanoox FZE. Zanoox is not responsible for money sent to any other account, person, or number. Please verify account details with us if you are unsure.
  • The deposit must come from your business or your own account. Deposits from unknown persons may be rejected.
  • Bank charges, transfer fees, and exchange charges, if any, are paid by you. Only the amount actually received by Zanoox will be credited.
  • If you deposit the wrong amount or send incorrect proof, the credit may be delayed. Please contact support to fix it.
  • Zanoox is not responsible for delays caused by banks or by incorrect details you provide.
17. 5 Wallet balance
  • Once approved, your balance appears in your wallet and is used when you unlock leads.
  • The wallet is for use on Zanoox only. It is not a bank account, does not earn interest, and cannot be used to pay third parties.
  • Wallet balance cannot be transferred to another vendor or account.

18. No Guarantee of Bookings or Income

We work hard to share genuine, verified leads. However:

  • We do not guarantee that a lead will turn into a booking.
  • We do not guarantee any number of leads, income, or business growth.
  • The same lead may be shared with more than one vendor.
  • Customers are free to choose any vendor.

19. Fair Lead Distribution

Zanoox aims to give every registered vendor a fair chance to view and respond to leads. We do not promise any particular position or result.

20. Vendor Service Standards

When you serve a customer, you must:

  • Contact the customer quickly and professionally.
  • Give honest quotes with clear details and no hidden charges.
  • Turn up on time and complete the job as agreed.
  • Handle belongings with care and use proper packing materials.
  • Do not change the price on moving day without the customer's clear agreement.
  • Do not hold the customer's belongings for extra payment.
  • Respect customer privacy and property.

21. Vendor Responsibility for Damage and Disputes

You are fully responsible for any damage, loss, delay, injury or complaint arising from your services. You must handle customer complaints fairly and quickly and pay any valid compensation. Zanoox is not responsible for your work, and you agree to protect Zanoox from claims caused by your services (see Section 33).

22. Customer Data Use by Vendors

Customer details are shared only so you can quote and provide the requested move. You must not:

  • Sell, share, or misuse customer details.
  • Send spam or unrelated marketing messages.
  • Use customer data for anything other than that specific request.

23. No Bypassing the Platform

You must not use Zanoox only to collect customer details and then avoid paying, or trick the wallet or approval system. This includes sending fake deposit slips, edited bank proof, or claiming a deposit that was not made.

24. Vendor Conduct

You must not:

  • Give false company information, fake reviews, or fake documents.
  • Pressure, threaten, or cheat customers.
  • Create multiple accounts to misuse offers or the system.
  • Try to hack, copy, or damage the platform.
  • Share your login with others.

25. Taxes

You are responsible for all taxes, including VAT, that apply to your business and services.

PART C: TERMS FOR EVERYONE

26. Communication Consent

By using Zanoox, you agree that we may contact you by phone, SMS, WhatsApp, email, or in-app messages about your request, account, wallet, deposits, leads, and support. You can ask us to stop marketing messages at any time.

27. Privacy and Your Data

We collect and use your information as explained in our Privacy Policy. Customer information is shared with vendors only as needed to complete the moving request. Vendor payment proofs and bank details are used only to verify deposits and are kept safe. We take reasonable steps to protect your data, but no online system is 100% secure.

28. Website Use and Intellectual Property

All content on Zanoox, including the logo, design, text, and software, belongs to Zanoox or its licensors. You may use it only for its intended purpose. You must not copy, resell or misuse it. You must not scrape data, use bots, or try to access parts of the platform you are not allowed to.

29. Accuracy of Information

Our website content may sometimes contain errors or be out of date. We do not promise it is always complete, accurate, or current. Service details, prices and vendor information may change without notice.

30. Disclaimer

Zanoox is a marketplace only. To the fullest extent allowed by law, we provide the platform "as is" and "as available", and we do not guarantee:

  • The quality, safety, price, or timing of any vendor's services
  • That the platform will always work without errors or interruptions
  • That every lead or customer will be genuine or will book
  • That bank deposits will be approved within a fixed time

31. Limitation of Liability

To the extent allowed by UAE law, Zanoox and its team will not be responsible for:

  • Loss, damage, theft, or delay of goods during any move
  • Any injury or property damage caused by a vendor or customer
  • Disputes, refunds or payments between customers and vendors
  • Delays or losses caused by banks, wrong deposits, or money sent to accounts other than Zanoox's official account
  • Lost profits, lost business, lost data, or indirect losses
  • Problems caused by things outside our control

32. Indemnity (Protecting Zanoox)

You agree to protect Zanoox from claims, losses, fines and legal costs caused by:

  • Your breaking these Terms or any law
  • False information or fake payment proof you give
  • For vendors: your services, staff, vehicles or how you handle customers' goods
  • For customers: illegal or prohibited items you ask to be moved

33. Suspension and Ending Accounts

We may warn, suspend, restrict or close any account, remove leads, freeze the wallet or block access, with or without notice, if you:

  • Break these Terms or the law
  • Give false information, fake deposit proof or cause complaints
  • Misuse the wallet, leads or customer data
  • Harm Zanoox's name or other users

Vendors may also close their account or pause leads at any time from their dashboard.

34. Force Majeure

Zanoox is not responsible for delays or failures caused by events beyond our control, such as natural disasters, government orders, banking or power failures, internet outages, strikes, or system attacks.

35. Resolving Disputes

  • Customer and vendor disputes: Please try to solve these directly with each other first. Zanoox may help pass messages but does not act as a judge or insurer.
  • Payment or wallet disputes with Zanoox: Please contact us at hello@zanoox.com with your deposit slip, transaction reference, and wallet details. We will review and reply fairly and quickly.

36. Changes to These Terms

We may update these Terms from time to time. The new version will be posted on this page with a new "Last updated" date. By continuing to use Zanoox after changes, you accept the updated Terms.

General
  • If any part of these Terms is found invalid, the rest stays in force.
  • Not enforcing a rule right away does not mean we give up that right.
  • You may not transfer your account or rights to anyone else without our written approval.
  • These Terms, together with our Privacy Policy, are the full agreement between you and Zanoox.

37. Contact Us

Zanoox FZE
Office Suite 1200, Fahidi Heights, Bur Dubai, Dubai, UAE